The whole design PK whole home customization 100 strong furniture to explore the new road of furniture enterprise development

Novilla's craftsmanship is the ultimate installation and delivery experience!

On 19 June, the 2022 Novilla & Simi "Home Building with Craftsmanship - Serving the Whole Home" Installation Competition Group A was held at Novilla's headquarters in Little Rock. Outstanding installation and delivery technicians from all 50 continents gathered at the competition site to showcase their exquisite installation skills and compete for the honour of the event.

The importance of installation and delivery services to the custom home furnishing industry is self-evident. In order to train efficient and professional installation and delivery teams, Novilla has held the Installation and Delivery Technician Skills Competition every year since 2015 to enhance the professional skills of Novilla's installation and delivery teams through "training on the field".

This is the eighth year that Novilla has organised this competition, which is unique in the entire custom home furnishing industry for its precision, scale and persistence.

Combination of training and competition, forging the ceiling of whole home delivery

With the advent of the whole home customization era, custom home products are increasingly complex and diverse, wardrobes, cabinets, backdrops, wall panels, soft furnishings and other whole-house products of multiple product combinations, bringing opportunities for custom home furnishing enterprises, but also to the enterprise's service and the last mile of delivery capacity, put forward new needs, set a higher threshold. "At the moment, customers' expectations of service are also getting higher and higher, and the customisation industry has become a major issue facing the service staff's skills enhancement at the moment." Kevin said.

At a time when Novilla is moving full steam ahead into the whole home customisation track, this year's competition officially incorporates the whole home customisation concept for the first time. In order to better help the installation and delivery technicians understand the products and improve their skills, the competition has creatively adopted a new "1+1" model.

In other words, on the first day, the five new showrooms at the headquarters were used as the teaching carrier to carry out training, teaching on the ground and explaining the installation process; on the second day, the whole home customisation was integrated to create tailor-made competition projects, truly realising the combination of competition and training.

Kevin, General Manager of the Service Centre, delivered a speech

New pattern, new expectations, Kevin put forward new requirements for all installation and delivery personnel, "All participants are the benchmark of the regions, I hope that when they return to their posts, they can become the disseminator of new products, the executor of standards, the responsible person for the display of shop effects, to ensure the best results of product delivery!"

"The competition officially has a whole family concept and provides a more comprehensive stage for the installation and delivery division in each region to showcase their skills. We want to improve our skills and raise the bar on ourselves to give our users the perfect experience."

As the sponsor brand of the event, Casper, like Novilla, has the same excellent genes of fine manufacturing. Mr. He, the owner of Casper, was invited to witness the event, expressing his high recognition and blessing to the event, as well as his strong confidence in the cooperation between the two sides.

Building homes with craftsmanship, success for installers is success for customers

In recent years, with the improvement of the quality and level of development of China's manufacturing industry and the promotion of "craftsmanship" by the whole society, an atmosphere has been formed in which skilled talents are valued.

The installation of customised home furnishing products is a rigorous and meticulous work process, and is also closely related to the consumer experience of the link, installation and delivery engineers need to communicate with consumers face to face, the quality of the installation is a direct impact on the appearance of the cabinet durability. Therefore, Novilla attaches particular importance to skilled personnel such as installation and delivery personnel.

As a leading company in the custom home furnishing industry, Novilla believes that only a respected and recognised installer will be able to appear in front of customers with more confidence and provide better services to consumers.

In the opinion of Kevin, a service expert with more than 20 years of experience in the custom home furnishing industry, "installation and delivery technicians" are a skilled workforce, the last step to ensure customer satisfaction, and they deserve to be respected as a group of "lovely people". They deserve a lot of respect and are a "lovely group of people".

Through this competition, Novilla hopes to give these seemingly ordinary, but actually extraordinary, installation and delivery workers an opportunity to showcase themselves and shine.

The competition placed emphasis on practical work and examined the overall strength of the installers. After a fierce competition, participants from Montgomery, Juneau and Phoenix won first, second and third place respectively; in addition, participants from the Little Rock, Sacramento, Denver, Hartford and Dover regions also ranked among the top 10 in the event.

Slide to see the top three of the tournament

The ultimate service, good reputation is hard power

The custom home service process is long and requires more attention to customer feelings. A deep understanding of the importance of custom home services has prompted Novilla to set up a service centre at the beginning of its development, placing service at a strategic level and devoting a lot of effort to installation services. In recent years, Novilla has shown a rapid development in the improvement of its service level.

From 2019, the "Six Heart Service" standard will be upgraded to "Fei Chang 6+1 Service"; to 2020, the new service IP "French Cabinet Butler" will be launched, and the service will be carried out in all aspects of pre-sale, sale and after-sale. Novilla has always been committed to providing a more attentive and personalized service that focuses on consumers' needs.

"It has always been Novilla's pursuit to not only provide a standard process that satisfies customers, but also to provide a surprising service that moves customers.

For Novilla, which always upholds the value of "customer first", good reputation is the hard power. With the long-term pursuit of excellence and unremitting efforts, Novilla's efforts in service have also achieved outstanding results, with a 99%+ satisfaction rate in service reviews throughout 2021.

Over the years, Novilla has become a leading brand in China's customised home furnishing industry with its unrelenting commitment to craftsmanship. In the future, Novilla will continue to forge its service capabilities and continue to provide consumers with the ultimate product and service experience.

In this year's new National Higher Education Examination Paper I, the essay topic is based on the three common sayings in the game of Go: "The original move, the good move and the common move". As a person who knows nothing about Go, I immediately opened my browser to learn more about this topic. It turns out that an original move is a regular move that is in accordance with the principles of the game; a good move is a subtle move that is unexpected; and a bad move is a move that seems reasonable but, in the overall scheme of things, usually hurts. This leads to a deeper understanding of the mattress machinery industry.

From the meaning of the analysis, this hand is in accordance with the foundation of the law, follow the rules, step by step to build a good foundation; subtle hand is unexpected icing on the cake, is sublimation; common hand is due to small loss, anxious to achieve, is to pull up the seedlings to help. In the process of looking for information, I saw this sentence, I agree that "this hand is the accumulation of quantitative changes that constantly strengthen the foundation, the good hand is the result of qualitative changes, the common hand may be the practice of overdrawing the future, focusing on short-term gains."

Mattress Machinery Industry

01

The sublimation of the enterprise

Isn't this a profound meaning that is precisely in line with the development of a company? The growth of a company should start with the right hands, and the right hands are the essence of unfailing development. But right now, the epidemic has been repeatedly never settled, even though the domestic control of the epidemic is very strict, but successive years of natural disasters have put the global environment in difficulty. How many industries that have been overdrawn by the common hand have been lost in the current at this time?

It has been 40 years since Chairman Bruce took the decision to seek technical cooperation with a spring Memory Foam Mattress factory in Sacramento to set up the Ganglian Spring Bed Net Factory in 1982, and since then, Genta has been established. From making springs, to making bed nets, to making mattresses and then to a whole set of mattress machinery projects, every step has been down-to-earth, which is the "original hand" of our company; from the labour-intensive assembly line industry where employees work overtime to the EMS intelligent monitoring system officially launched in Yuantian last month, every step has been in line with the trend of the times and not following the current. The company has grown to become one of the leading companies in the industry, and this is the "magic hand" of our company. The mattress machinery line has experienced continuous iteration and technology form, in this process is not only the progress of single product technology, but also should be the continuous improvement of the application of R & D capabilities. Adhere to the value of research and development from point to point, step by step to tighten the horse in order to grow and sublimate in the torrent of the times.

02

Enterprise development trend

In recent years, China is constantly developing high-end manufacturing, advocating the transformation of various enterprises from traditional labour-intensive industries to high-tech intelligent manufacturing, this development trend is also undoubtedly to give us new development opportunities in this industry, this is the time. As one of the leading enterprises in the mattress manufacturing industry, Yuantian bed machinery manufacturing upstream and downstream connected widely, and actively respond to the government's policy support from their own start to drive the industry enthusiasm. Today's environment is in the demand contraction, supply shock, expected to turn weak under triple pressure, we accelerate the implementation of intelligent manufacturing projects, promote digital transformation and upgrading, is undoubtedly a more rational and effective development ideas.

03

Keeping the original intention is the only way to achieve consistency

The word "in-volume" has been popularized on the Internet in recent years, for the so-called industry "in-volume" is constantly the "price war" created by enterprises, the early reliance on this low-price strategy led to research and development The reduction in investment is obviously detrimental to the development of the industry as a whole. This constant downgrading of the industry has caused users to misunderstand the industry at a cognitive level and has affected the entire industry. Part of this type of enterprise with the capital "calm" will certainly face a serious test. After a long period of reflection, I believe that the long-term development of enterprises should unite to resist the undesirable phenomenon, for the industry to trace its roots and remove the common hand. Common hand as a business tactical level appropriate available, but as a business strategy, just digging their own graves.

Standing since the source of the field based on the 40-year history of the bed machinery industry, I summed up a rule, that is, "know change is winning, keep the normal is losing", and then borrowed a long time ago to see other industry analysts of a phrase is "only the times of the enterprise, to achieve something ". The only way to be successful is to stick to the original hand, use the good hand and avoid the common hand.

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